Refund policy
Return Policy
ALL SALES ARE FINAL. Refunds will only be issued for special circumstances. We offer a one time repair of necklaces and bracelets within 30 days of purchase.
"It's not the color I was expecting"
We do our best to display unaltered photos of our products. Monitor display vs. in-person color may vary slightly.
Some beads are dyed and they just like a pair of jeans will fade after some time.
What is your exchange policy for product orders?
We are unable to process exchanges at this time.
Shipping
We suggest Priority Shipping if you would like tracking information. First Class mail is FREE but does not come with tracking information. Once your package is at the post office we are no longer responsible for it. Please double check your shipping address to ensure your package arrives as planned.
Special Circumstance returns - case by case basis at our discretion.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Personalized or custom orders are not eligible for return.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We are happy to provide customers with one service repair for bracelets and necklaces only for no fee. You must have all pieces from the jewelry. If you need to exchange it for the same item, send us an email at jewelrybyshawnadenise@gmail.com and we will provide you with shipping information
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.